Returns & Refunds
Thirty night trial
We give you thirty nights from the day your order arrives to decide. A pillow cannot be judged in a shop, and it usually takes a week or two before your body settles into it, so we would rather you had proper time with it.
If it is not working for you, contact us within thirty nights of delivery and we will refund you in full.
How to start a return
- Email us with your order number and a short note on what did not work. The feedback genuinely helps us.
- We will reply within one working day with a prepaid return label and instructions.
- Send the item back. You do not need the original box or packaging.
What it costs you
Nothing. Returns are free and there is no restocking fee.
Refunds
Once your return is confirmed we process the refund to your original payment method straight away. Your bank or card issuer then typically takes 5 to 10 working days to show it on your statement, which is outside our control.
Damaged or wrong items
If your order arrives damaged, faulty, or is not what you ordered, contact us within 14 days of delivery with a photo. We will replace it or refund it in full, whichever you prefer, and you will not pay return shipping.
Exchanges
The fastest way to exchange is to return the original item for a refund and place a new order.
Items we cannot accept back
For hygiene reasons we cannot accept returns of items that have been soiled or damaged beyond normal trial use. Normal use during your thirty nights is entirely fine and expected.
Your statutory rights
This policy is offered in addition to your legal rights and does not affect them.
Contact us
Start a return through our contact page and we will come back to you within one working day.